Customer experience transformation, service design, and digital strategy
A highly-experienced and award-winning design and innovation consultant, helping organisations improve the products, services, and processes that their customers and colleagues rely on. Over the last decade I have transformed government departments, local authorities, multinational corporates, high-street brands, and a variety of scale-ups and start-ups right across the UK and beyond.
A natural ‘design thinker’ my skills are deep in market and user research, CX transformation, and service design, and broad across digital strategy, experience design, and innovation management. My approach blends the principles and practices of human-centred design and organisational psychology. In practice, this means a focus on co-creation and collaboration. While you know your business better than anyone else, it sometimes takes an outsider to unlock your next step. That’s where I come in.
We asked Phil to deliver a design thinking workshop for our innovation project NE Culture is Digital. He provided a range of useful techniques and bespoke templates for the session. These resources and his strong facilitation provided a great way for our participants to gain a clarity around the challenges they faced as organisations and enabled them to work with partners from the CDIT sector to co-design potential solutions. Great work!
CREATIVE FUSE
We asked Phil to deliver a design thinking workshop for our innovation project NE Culture is Digital. He provided a range of useful techniques and bespoke templates for the session. These resources and his strong facilitation provided a great way for our participants to gain a clarity around the challenges they faced as organisations and enabled them to work with partners from the CDIT sector to co-design potential solutions. Great work!
CREATIVE FUSE 2
We asked Phil to deliver a design thinking workshop for our innovation project NE Culture is Digital. He provided a range of useful techniques and bespoke templates for the session. These resources and his strong facilitation provided a great way for our participants to gain a clarity around the challenges they faced as organisations and enabled them to work with partners from the CDIT sector to co-design potential solutions. Great work!
CREATIVE FUSE 3