The client: For more than six decades Citizens Advice have helped thousands of people to move forward at times of upheaval and uncertainty. Although, over time, some of the challenges people face are changing, the organisation continues to provide valuable, free and impartial advice and trusted information.

Overview: A series of workshops for Citizens Advice Gateshead using LEGO® SERIOUS PLAY®.  In each case the workshop involved posing questions and then using the methodology to explore new and emergent scenarios using a combination of landscape modelling and “playing the future”.

This enabled the organisation to explore new ways of working  that incorporated elements such as creativity, the connection between hand and brain, and flow states that could then be applied in real-time to the organisational aims.

Brief: To introduce the core concepts of LEGO® SERIOUS PLAY® and to explore how the method could be applied in new emerging scenarios.

Outcomes: Very positive outcomes that were implemented by the organisation at a senior level.

“Having an amazing day facilitating Citizens Advice Gateshead managers away day. Spaghetti Towers, Serious Lego Play (thank you Dr. Philip Veal, [D Prof] FRSA ) and amazing colleagues making insightful discovery!!”

Tags: LEGO® SERIOUS PLAY®, social innovation, creativity, flow state, design thinking, team building, playing the future